Case Study #1
It was the typical two-provider internal medicine practice: Two providers performing excellent services to their happily satisfied patients. Their biller had just left of her own accord and now the practice was stuck with a choice. Do they hire another person to take over or do they outsource their billing? They chose to hire Solor.
The Solor staff came in and did an immediate practice analysis looking at claims submissions data, posting habits, unnecessary write-offs. Solor soon found that the previous biller had stopped filing secondary insurances months before she left. None of the owners or staff had any idea. Solor began the process of cleaning up the secondary inactivity and within a few months of coming on board, less than 9.3% of the practice’s accounts receivable were more than 180 days old. The owner was quoted as saying that Solor was “A gift from God. If you ever need a reference, put me at the top of the list!”
–Mark Zawodniak, MD- Ashe Internal Medicine, Jefferson, NC
What can Solor do for your practice?
Case Study #2
A small one-provider family medical practice was struggling. Their billing was being done by someone with great intentions but little formal training. The result: the practice was barely able to keep the doors open. Enter Solor.
The Solor staff sat down and looked at the revenue for the practice and discovered that a large amount of insurance payments had never been posted to the correct accounts. Patient billing statements had not been sent out in three years!!! In six months, Solor has trimmed the practice’s insurance accounts receivables by 50%. The results of corrected claims and proper filing have led to over $36,000 in patient payments over a four-month period. “Thanks for all you do.”
–Ms. Outen, Office Manager, Family Medical Center, Marshville NC
They assumed that they were just a struggling practice and that things would get better with time. Things WILL get better . . . now that Solor is on their team.
It’s one thing to beat our own drum, but what do our established clients think of Solor’s services? Here’s what some of our clients had to say in a recent survey:
“Everyone is so nice and really informed on insurance matters.” -Dot, Receptionist
“We are very pleased with their excellent service.” –Susan, FNP
“Thank you so very much! You and your staff have been great. You certainly have seen me through some tough days/times and are gracious. Most importantly, you have been patient -- Thank you for that.” –Debi, Receptionist
“Thank you for all your help with our new office.” –Allison, Office Manager